Take a Request · CFP Pump Repair Tracker

Level of Urgency

How It Came In

PhoneEmailWalk-inAIT referral

Pick how it came in.

Start here so we know how fast to move.

Level of Urgency

Red — EmergencyThe pump is down and production or the process is stopped. This goes to the top of the queue — we'll reach out to arrange pickup, on-site service, or an emergency rental.Yellow — UrgentThe pump is down but a spare or backup is carrying the load. You're running without redundancy, so we prioritize the repair ahead of planned work.Green — PlannedRoutine maintenance, a scheduled outage, or a spare being rebuilt for the shelf. Nothing is down. We schedule it into the shop's normal queue around your target date.

Pick an urgency level.

Who and Where

Company Name

Enter your company name.

Site Address

Enter the site address.

State

Pick the state.

Where the Pump Is at the Site

Example: Bldg 2, cooling tower area, Line 4, P‑104A

Tell us where the pump is.

Main Contact

Name

Required.

Phone

Required.

Email (optional — needed for their confirmation and job link)

Enter a valid email.

Add a Backup Contact

Best Way to Reach You (optional)

Phone CallTextEmail

PO Number (optional)

We need a PO before work starts. Freight and evaluation bill to it. No PO yet? Get it from the customer before work starts.

Enter a PO number.

PO Issuer (optional — who to contact about billing)

Same as Main Contact

The Pump

Start with a photo of the data plate — the metal tag on the pump casing or bearing frame.

Photo of the Pump Data Plate (optional — add it from the job when the customer sends it)

If the caller can text or email a photo now, add it here; otherwise the job shows "Plate photo needed" until it's added.

Uploads directly to the CFP Pump Repair site as soon as you add it, so it's saved even if you lose signal or close this page. No need to email photos separately. Take a photo now, or choose photos or PDFs saved on your phone. Choose photos or PDFs saved on your computer.

Take Photo Choose from Files

or drag & drop photos here

Add at least one photo of the pump data plate, or tick “I’ll upload the photo later.”

Pump Details (skip if the plate photo is readable — fill in if it's worn, painted over, or missing)

Pump Manufacturer

Model

Serial Number

Size (optional)

What the Pump Handles Optional — helps us pick seal materials

Liquid

Liquid Details (optional)

Temperature

Pressure

Flow

Has the Pump Been Drained and Decontaminated?

Our technicians open every pump that comes in. Tell us what's inside it so they can protect themselves.

Drained, flushed and decontaminatedDrained only — not decontaminatedNot drained — still holds process liquid

Tell us whether the pump was drained and decontaminated.

Your Name (confirming the above)

Enter the name of the person confirming this.

Hazards or Residue (optional)

Add Motor DetailsOnly if the motor is part of the problem.

Photos of the Whole Setup (optional, but very helpful)

Step back and show the pump, motor, baseplate, and the piping connected to it. Two or three angles help.

Uploads directly to the CFP Pump Repair site as soon as you add it, so it's saved even if you lose signal or close this page. No need to email photos separately. Take a photo now, or choose photos or PDFs saved on your phone. Choose photos or PDFs saved on your computer.

Take Photo Choose from Files

or drag & drop photos here

Accepted: phone photos (JPG, PNG, HEIC) and PDFs.

What Kind of Repair?

Pick one.

Repair Type

General RefurbishSound pump, worn parts. We replace gaskets, seals, bearings and wear parts with OEM or equivalent. Fastest turnaround.Engineered RepairRepeat failures, visible damage, or you want us to look at materials, seal design, bearings, or how the pump is being run. We evaluate the root cause and fix it so it stays fixed.

Choose a repair type.

Timing and Logistics

Helps us line up the right people and parts.

When Can the Pump Be Worked On? (optional)

Getting the Pump to Our Shop

Pick how the pump is getting to the shop.

Transport Billable to Customer?

Say whether transport is billed to the customer.

Request On-Site Field Review and QuoteA CFP technician visits to evaluate the pump in place and provides a quote before any work begins.

This Is a Return of a Recent CFP RepairCheck this if the same pump was repaired by CFP and has come back.

Anything Our Team Should Know Before Coming on Site? (optional)

Anything Else You Want Us to Know? (optional)

Who Should Get a Copy

Add anyone else who should see this request.

Always sent to: CFP Pump Repair Team — automatic, no action needed.

Your AIT (Applied Industrial Technologies) Branch (optional)

We note your AIT branch on the request so your local rep can follow up on parts and billing.

Email a Copy of This Request to the CustomerGoes to the main contact email above, with their job link. Skipped if there's no email.

Add Additional Email AddressesAnyone else at your company who should get a copy.

1Level of Urgency

2Who and Where

3The Pump

4What Kind of Repair?

5Timing and Logistics

6Who Should Get a Copy

Level of Urgency

Who and Where

The Pump

What Kind of Repair?

Timing and Logistics

Who Should Get a Copy